Stakeholders Satisfaction regarding Service Quality in Higher Management Education

نویسندگان
چکیده

برای دانلود رایگان متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Service Quality and Customer Satisfaction in Higher Education in Pakistan

Customer service and quality are driving forces in the business community. As higher education institutions strive for better service quality, the assessment of educational service quality is required to provide feedback. This study analyzes the relationship between service quality and its dimensions that lead to customer satisfaction in higher education. The sample was drawn from 22 different ...

متن کامل

Globalization and dilemma of management of quality in higher education

The purpose of this paper is to explore the effects of globalization on management of quality in higher education. A Meta-evaluation methodology is used to see how much the current research-supporting hypothesis is related to divergence, convergence or meso of quality management in higher education. In the light of three debates related to the nature of globalization, consequences of globalizat...

متن کامل

service quality evaluation of teaching-learning system in higher education

purpose: to provide a model for measuring the services quality from the views of student as the main customer in e-learning institutions with regard to the special features of this university and e-learning approach. methods: in this study, after reviewing the literature on service quality in different areas, 42 main factors affecting the quality of e-universities service has been extracted and...

متن کامل

Quality Management Systems in Higher Education

Quality management systems in Higher Education have been developed for a number of years to improve professional standards. Several attempts have been made to develop methods that would be modelled on   and , but some of these models were developed to evaluate a business process in the quality field. Education is looking for a management concept that would direct the collective effort...

متن کامل

Higher Education Institution Integrated Quality Management System

To solve the problem of quality in higher education, many different factors, including controversial ones, must be involved. To achieve the required quality of education at universities, teachers must have enough freedom to develop educational content, as well as to involve the results of scientific research and innovative pedagogical technologies into the process of education. It is necessary ...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: International Journal of Management Studies

سال: 2018

ISSN: 2231-2528,2249-0302

DOI: 10.18843/ijms/v5i3(6)/01